FREQUENTLY ASKED QUESTIONS
Where are EMU Australia shoes made?
EMU is an Australian owned business. We have factories in Geelong, Victoria, and most of our fashion styles and kids products are designed in USA, UK and Australia, and are made in China using the best quality natural materials.
What are EMU Australia shoes made from?
EMU Australia shoes are made from various high quality natural materials.
You can find out more about the materials of our EMU Australia shoes.
Are your products authentic?
Yes, they are! We are the official authorised distributor of EMU Australia shoes in Singapore. All the products are sold at our authorised retail outlets/stockists listed in the Store Locator page.
We recommend buying only from authorised retail outlets to guarantee authenticity.
Can I exchange my shoes if they don’t fit?
Yes, you can! If you are not completely satisfied with your purchase, you may return the Product to us within 7 days of receipt of the Product.If you purchased your EMU Australia product from a retail store, you will need to return to the store where you purchased the product to process the exchange.
If you purchased from our official EMU Australia Singapore Online store, please process your return via our site. You can find our more about our returns policy here.
Are EMU Australia shoes comfortable?
Many EMU Australia customers and fans alike have told us that our shoes are really comfortable. If you don’t believe us, come on down to one of our stockist and try them on yourself!
Will my leather shoes stretch?
Leather shoes will stretch a little bit, but never on the length. Good quality leather adjusts to the shape of the foot which makes it more comfortable. It is important to remember that leather is an all natural material that is sensitive to different temperatures and humidity.
Will my EMU Australia boots stretch?
Your EMU Australia Sheepskin boots will naturally stretch with wear. Being a natural product, the sheepskin will give a little, so when you make your purchase, the boots need to fit snug, but still be comfortable. If you are unsure of your size, check out our size guide.
Some of our fashion boots won’t stretch as much as our sheepskin boots, so be sure to pick a size that you’re ready to wear today when purchasing from this range
Can I exchange my shoes if they’re defective?
We are truly embarrassed if this happens and we will do our best to make it up to you! Please log in to your account and send a return request stating the reason as wrong or defective item received including photo images of the original shoe box with our price label, the faulty area with the whole shoe and the sole of the shoe. This will help speed up the approval process for the request.
If you purchased your EMU Australia product from a retail store, you will need to return to the store where your product was purchased. They will process your claim accordingly.
You can find our more about our returns policy here.
What is the best way to care for my EMU Australia boots?
The less fuss the better, when it comes to sheepskin boots. If they get dirty, let the dirt dry then brush it off. It’s best not to wash your boots or put them in the washing machine.
How often are new collections released?
There are two major collections during the year – Spring Summer and Fall Winter. Most times, new styles are released during these collections and are rarely repeated so if you spot a style you fancy, we recommend that you best buy it before it goes out of stock! However, there will be times when a particular style becomes very popular and EMU Australia may decide to re-launch that style in a new range of colours or finishes.
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